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Bringing 'Good Thinking' to life

Client: Aviva Plc
Brand: Aviva

• 85% agree the new brand identity was simpler and more appealing
• #1 desired insurance brand
• 80% conversion rate from customer to loyalist



Problem

AVIVA wanted to stand out in the Insurance sector as a brand that offered something better to
its customers – good service, clarity and cover that came through when you need it. So in 2015
a new brand strategy of ‘Good Thinking’ was imagined, everything the brand did would bring
out their positivity and customer-centric attitude. But the next step was getting the message
out there. That’s where we came in, working alongside Aviva to develop a new look and feel for
the brand that would support their global advertising teams and inspire colleagues locally and
internally.

We started by identifying three challenges. Firstly to support the business in becoming a True
Customer Composite by developing a more consistent customer experience. Secondly, we
partnered with above the line agencies to develop a definition of how the brand behaves.
Thirdly, we needed to help AVIVA to empower their teams to help them communicate ‘Good
Thinking’ internally and with partner agencies.

Solution

We began by exploring the visuals behind ‘Good Thinking’, how would this look to a wide and
varied audience? We looked at different communication channels too, considering a full suite
of assets including photography, illustrations, graphics, typography and colour. The result was
a new brand toolkit that felt fresh, unconventional and energised.

Once the brand look and feel had been established we turned our attention to putting it into
practice, creating 360 degree guidelines that covered all communication channels, including a
motion piece. This allowed AVIVA’s teams and agencies alike to embed the new brand in a
practical and realistic way.

The result was a brand toolkit and engagement plan which put ‘Good Thinking’ at the heart of
the business. It simplified the brand, freeing customers from uncertainty and delivering a more
consistent experience. It made sure that the new identity could really be used everywhere at
every touch point. And it inspired colleagues to embed the ‘Good Thinking’ mantra and work to
make people’s lives easier. 



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