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Challenging FOS Decisions

03 March, 2011 - Source: The Financial Services Forum

While consumers have the right to take their complaints to Court if they are dissatisfied with the Financial Ombudsman Service’s (FOS) final decision, firms have no such right and, in effect, are deprived of a proper appeals process. This article was first published in Money Marketing on February...

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Death of the Cheque

03 February, 2011 - Source: The Financial Services Forum

In their latest DataShot for The Financial Services Forum, YouGov ask "Which of the following would you be least likely to take with you on a trip to the shops?" and "For which, if any, of the following purposes have you used a personal cheque in the last six months?

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The retail distribution review - what it should have been

02 February, 2011 - Source: The Financial Services Forum

The retail distribution review - what it should have been.  By Merlin Stone and Bryan Foss

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Should banks be getting in touch with their inner child?

01 February, 2011 - Source: The Financial Services Forum

Banks have always applied the principle that ‘getting ‘em young’ is the way to win lifetime custom. Special accounts and personalised piggy banks, school banks and wall charts, all designed to nudge kids gently towards the path of financial prudence. But these days, it seems, banks have come to the...

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Growing Trust

01 February, 2011 - Source: The Financial Services Forum

Every day customers interact with hundreds of products and services, thousands if you include communication messages as interactions. While the volume has exploded, the time provided for each has reduced dramatically.

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Financial Activity Barometer: New Year 2011 Survey Briefing

03 January, 2011 - Source: The Financial Services Forum

Fewer adults (72.4%) intend to save, invest, borrow or repay debt in the next 6 months compared to September (73.1%) or a year ago (78.1%). This is the third successive quarterly fall in the JGFR UK Financial Activity Barometer, commissioned from GfK NOP.

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Do you know which consumers can or cannot afford to spend in today’s economy?

20 November, 2010 - Source: The Financial Services Forum

After the worst recession since the Great Depression and unexpected levels of recovery, is it surprising consumer behaviour is more unpredictable than ever?

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